FAQ

1.Q:Why is the hydraulic crimping tool not imprinting the die specification on the terminal?

A:For the sake of cost and design simplification, the die specification mark on the terminal is omitted, but the basic crimping quality is not affected.

2.Q:Why does the crimp count not allow the user to clear?

A:It can be zeroed out, but only from the inside. Because the shelf life is calculated according to the number of times, a year or 20,000 times, so do not allow customers to clear their own zero.

3.Q:Why can only use certain batteries for hydraulic crimping tools?

A:The internal circuitry is optimized for specific voltages/currents, and the use of other batteries may cause the machine to not work or be damaged.But you don't need to worry, we have after-sales protection, any problems with the product can contact us to solve. And the batteries can be bought separately.

4.Q:How can I ensure I am selecting the right hydraulic tool for my project?

A:To select the appropriate hydraulic tool, consider the specific requirements of your project, including the weight capacity, pressure ratings, and the type of application. Our product descriptions provide detailed specifications and recommendations to assist you in making an informed decision.

5.Q:What is your return policy for hydraulic tools?

A:We have a 30-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. To initiate a return, please contact us at service@swansofttools.com.

6.Q:How long does shipping take for my order?

A:After processing your order within 2-3 business days, shipping typically takes an additional 3-7 business days for standard delivery within the continental United States. Please note that delays may occur due to factors such as weather or stock availability.

7.Q:Do you offer international shipping?

A:Currently, we only support delivery within the continental United States. We do not ship to areas outside the U.S., including Canada and Mexico, or to U.S. overseas territories.

8.Q:What should I do if my hydraulic tool arrives damaged?

A:Inspect your order upon receipt. If you find that the item is defective or damaged, please contact us immediately at service@swansofttools.com so we can evaluate the issue and provide a resolution.

9.Q:Can I exchange a hydraulic tool if it does not meet my needs?

A:Yes, if you need to exchange an item, the fastest method is to return the item you have and place a new order for the desired product. Please contact our customer service for assistance with the exchange process.

10.Q:How can I track my order?

A:Once your order has shipped, you will receive an email with tracking information. You can track your package in real-time via the logistics company's official website or through your Shopify order page.