SWANSOFT Hydraulic Tools Limited Warranty Policy

1. Warranty Coverage

At SWANSOFT, we are committed to providing high-quality, reliable hydraulic tools for professional electricians, plumbers, contractors, and industrial users.

SWANSOFT hydraulic tools are covered by the following limited warranties from the date of purchase:

• Tool Body: 24-Month Warranty — Covers the main housing, motor, internal hydraulic system, and electronic control components.

• Batteries: 12-Month Warranty — Covers the rechargeable batteries included with the original purchase.

• Pressing Jaws & Dies: 12-Month Warranty — Covers the pressing jaws and dies included with the original purchase.

Our warranty covers defects in materials and workmanship under normal use.

2. Warranty Claims

If you experience any issues with your SWANSOFT hydraulic tool during the applicable warranty period, please contact our customer support team.

To help us process your request, we may ask for:

• Your order number or proof of purchase.

• The product model and a description of the issue.

• Photos or videos showing the problem, if necessary.

Our customer support team will review your case and discuss the available solutions with you.

3. Repairs and Replacements

For issues covered under the warranty, SWANSOFT may provide the following support, depending on the circumstances:

• Troubleshooting and technical assistance.

• Product repairs.

• Replacement of covered components.

• Product replacement when necessary.

Repair methods, replacement arrangements, and other service details will be discussed with our customer support team based on the circumstances of each case, subject to applicable laws and warranty obligations.

4. Warranty Terms and Conditions

This limited warranty primarily covers defects in materials and workmanship under normal use.

The following may not be covered under the free warranty service:

• Accidental damage, misuse, or improper operation.

• Damage caused by use beyond the product's intended purpose or specifications.

• Damage resulting from unauthorized modifications or improper repairs.

• Normal battery capacity reduction over time.

• Normal wear and tear of pressing jaws and dies.

These limitations do not affect any rights you may have under applicable law.

For specific warranty conditions, repair arrangements, or special circumstances, please contact our customer support team for further assistance.

5. After-Sales Service and Support

SWANSOFT is committed to providing ongoing technical assistance and dependable after-sales support.

For repairs, replacement parts, or other service requests, please contact our customer support team to discuss the available options and arrangements.

6. Contact Us

For warranty claims, repairs, replacement parts, or any other after-sales inquiries, please contact us through our official website.

Official Website: https://swansofthyd.com

Our customer support team will review your situation and help determine an appropriate solution.

SWANSOFT — Professional Hydraulic Tools, Backed by a 24-Month Tool Body Warranty and 12-Month Coverage for Batteries, Pressing Jaws & Dies.